Privacy Policy
This Privacy Policy explains how Spinfever Casino (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use our website and services. We are committed to ensuring the privacy and security of your personal data in compliance with applicable privacy laws and regulations in Australia. By using our website, you acknowledge and agree to the terms described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that you provide directly to us when registering an account, making deposits or withdrawals, participating in promotions, or contacting our customer support. The types of information we may collect include your name, date of birth, residential address, email address, telephone number, payment information, identification documents, IP address, device information, and records of your communications and transactions with us.
2. Use of Personal Information
Your personal information is used to provide and improve our services, verify your identity, process transactions, comply with legal obligations, prevent fraudulent activity, communicate with you, and deliver marketing materials where permitted by law. We also use this information for internal record-keeping, security purposes, and to enhance your experience on our website.
3. Legal Basis for Processing
Spinfever Casino processes your personal data based on one or more of the following legal grounds: your consent; necessity for the performance of a contract; compliance with legal and regulatory obligations; and our legitimate interests in maintaining the security and integrity of our services. Where consent is required, you may withdraw your consent at any time, subject to legal or contractual restrictions.
4. Data Sharing and Disclosure
We may share your personal information with third party service providers who assist us with payment processing, identity verification, risk management, IT operations, and customer support. These providers are contractually obligated to protect your data and process it only in accordance with our instructions. We may also disclose your information to governmental, regulatory, or law enforcement authorities as required by law or to protect our legal rights. We do not sell or rent your personal information to third parties for marketing purposes.
5. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Australia, including jurisdictions where our servers, affiliates, or service providers operate. We take appropriate measures to ensure that any such transfers comply with applicable data protection laws and that your data remains protected to standards comparable to those in Australia.
6. Data Security
We implement technical and organisational measures designed to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include the use of secure servers, encryption, firewalls, access controls, and regular security reviews. While we strive to protect your data, no method of data transmission or storage can be guaranteed as completely secure.
7. Data Retention
Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention policies.
8. Your Rights
As a user in Australia, you have certain rights regarding your personal information, subject to applicable law. These rights may include:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request erasure of your personal information, subject to legal limitations
- The right to restrict or object to certain types of processing
- The right to withdraw consent where processing is based on your consent
- The right to data portability in certain circumstances
To exercise your rights, please contact us using the details provided in the “Contact Us” section below. We may require you to verify your identity before processing your request.
9. Cookies and Tracking Technologies
Spinfever Casino uses cookies and similar tracking technologies to enhance user experience, analyse website usage, and deliver relevant content. Cookies are small data files stored on your device. You may manage or disable cookies through your browser settings, but this may affect the functionality of our website. For more information, please refer to our Cookie Policy.
10. Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, or offers. You can opt out of receiving such communications at any time by following the unsubscribe instructions in our emails or by contacting customer support. Opting out will not affect your receipt of important service-related communications.
11. Protection of Minors
Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with an updated effective date. We encourage you to review this Policy regularly to stay informed about our data practices.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email protected] or through the contact form available on our website.
14. Effective Date
This Privacy Policy is effective as of 1 June 2024 and applies to all users accessing Spinfever Casino from Australia.